FAQs

**COVID-19 Office Procedures Update**

We are offering safe in-person testing during COVID-19. In-person testing is conducted in our office with all appropriate safety precautions in place. These include: mask use, 6+ feet of distance at all times, air purification, increased ventilation, sanitizing all materials, frequent hand-washing breaks, and multiple days between patients to allow for deep cleaning. All appointments that do not involve direct testing, such as intake and feedback sessions, are conducted via telehealth, using a HIPAA-secure telehealth platform. Feel free to email us at admin@acuityneuro.com with any questions about our procedures. Your safety and comfort are our top priorities.

Do you accept insurance?

I am not contracted with insurance panels, meaning that I am considered an out-of-network provider, and I do not work directly with insurance companies except in certain cases at my discretion. Being a self-pay practice helps maintain the utmost level of privacy for my clients.

That said, some or all of your fees may be covered by your health insurance provider, and you may therefore be eligible to receive reimbursement for covered services. Please contact your insurance carrier to verify how your plan compensates you for behavioral health services. Please remember that you, not your insurance company, are responsible for full payment of all fees.

I will provide you with a billing statement (i.e., “superbill”) after each appointment/service, which you may submit to your insurance carrier for reimbursement. This statement is your receipt for tax or insurance purposes and includes services provided, dates of service, fees charged and paid, and diagnosis if applicable.

To help facilitate this process, we have also made available the following resources:

1) To assist you in determining your benefits for the types of services provided in this clinic, a list of questions and prompts is provided on our website (under ‘Forms’). I will also be happy to help you in understanding the information you receive from your insurance company, should you have any questions.

Does my health insurance plan include mental health benefits?
Does my plan cover psychotherapy and/or neuropsychological testing?
Do I have a deductible? If so, what is it, and have I met it yet?
Does my plan limit the amount of season I can have in a calendar year? If so, what is the limit?
Do I need written approval from my primary care physician for services to be covered?

2) I have partnered with a trusted app, Reimbursify, which simplifies the reimbursement process by eliminating extraneous forms and allowing you to file claims directly through the app within minutes. If you would like additional information regarding Reimbursify, please see their website (https://reimbursify.com/) or ask our office for more details.

How will you know if my cognitive abilities have changed if I have not had an evaluation in the past?

Some cognitive abilities–and certain tests that measure these abilities–tend to be very stable over time, despite illness or injury to the brain. This information, often in conjunction with certain factors in your background and history, helps provide an estimate of where your true cognitive abilities likely lie. If there has been a significant insult to the brain, your results will be compared to those we often see in various illnesses or injuries to help to determine if changes have occurred.

What if my child struggles to pay attention or participate in testing–won’t that impact his or her scores?

It certainly can! Fortunately, I have a great deal of experience working with children who have these exact difficulties (in fact, quite a few of them do!), and I utilize many strategies to help manage this during the evaluation. Additionally, there are certain patterns of performance on testing that indicate problems with attention, depression, other behavioral factors, etc., which help us identify underlying problems and modify testing as needed. In very rare cases, if the child’s engagement in testing is so limited that we are unable to get valid data from the tests, there are other options that will allow us to get a more accurate picture of the child’s functioning.

How do I know if an evaluation the right next step for me or my child?

If you or your child is struggling and you’re not sure how to help or what to do, an evaluation will bring clarity. You’ll gain a deeper understanding of your own/your child’s strengths so you know what to build on. You’ll also better understand your own/your child’s weaknesses, and have a clear plan for moving forward.